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Head of Operations / Client Partner

  • Head of Operations / Client Partner
  • Auckland
  • $140k – $150k
Following application, a talent agent will review your CV, cover note & portfolio against the role and will be in touch within 72 hours (it's the polite thing to do isn't it?).
  • Full Time
  • Closed
Leighton Howl image

Role is with:

Leighton Howl Talent Director - Creative & Design

Our agency client has proven resilient in these changing times - better yet, they're growing.

We're looking for a key senior hire to make sure this happens seamlessly, with process and efficiency at the helm. 

This is an opportunity to add your own business acumen and flavour to a small-to-medium sized independent agency paving the way in their specialist industry. As the new Head of Operations / Client Partner, this rewarding position gives you the opportunity to shape your own role and the agency team with your refined skill set. 

This is a hybrid role, with two key parts. Operations and client service, with added need to participate in regular business development (pitches, tenders & RFP) and captain the agencies' own brand and marketing activity. 

First, this role is responsible for the operations/general running of the agency. You'd be leading best practices in the business, improving service structure, reporting lines, staff efficiencies, internal processes, and construction new client offerings. Staff development, HR and mentoring would also be your responsibility, as would financial performance and overall profitability of the business. 

Secondly, this person would oversee client relations and large projects from a top-down senior level alongside the current Client Partner. You'd be sitting across only one key client, managing the relationship at a high-level client including strategy and some basic planning.

Driving business development in the agency is key in this role, including new client procurement, pitches, tenders, and overall opportunities both with new and existing clients. 

The role sits on the agency senior management team - providing a level of hierarchy between the Director and the rest of the team. This role is required to implement a more concrete team structure and be a governing power and strong mentor to all agency staff.

Required Experience:

  • Minimum 12+ years’ experience
  • General Management experience
  • Agency Operations experience 

Required Skills:

  • Agency leadership - day to day running of agency activity and direction 
  • Knowledge of agency best practice with the ability to implement new processes, systems and policies 
  • Office management including managing suppliers, providers budgets and more
  • Human resources including employee mentoring, employee reviews and coaching and training 
  • Team management, both agency and studio teams - can delegate effectively, and identify strengths within team members
  • Issues management including, staff complaints/conflicts, restructures 
  • High-level client management including relationship management, campaign strategy and management
  • Budget management across clients and the wider agency team 
  • Business development including driving new client opportunities, identifying targets and pitching 
  • Able to write new business tenders, presentations, and general correspondence
  • Identifies and creates new opportunities from new and existing relationships 
  • Agency brand marketing including the management of PR, EDM's, social media and other marketing activities

Required Qualifications:

  • Tertiary (preferred) 

Personality & Culture Fit:

  • Positive, vibrant and engaging
  • Optimism, driven and tenacious character
  • Confident risk taker
  • Personable and graceful
  • Enjoys winning, plays a fair but hard game 

Salary & Benefits:

  • $140k - $150k per annum 
  • Central Auckland location
  • Phone package 
  • Potential Car Park
  • Bonuses 

Commencement & ideal start date?

  • Mid to late August

 Let Leighton and The Pond help you realise your market value and career potential. Apply now or get in touch with Leighton for more details - [email protected] or 021702573


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